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Faq

Home Faq

#Frequently asked questions

What material is used in the bags?
Our bags are made from high-quality, durable materials such as polycarbonate, ABS plastic, and premium polyester fabric, ensuring lightweight strength and long-lasting performance. The exact material used varies by model and is mentioned in the product description.
Are the bags water-resistant?
Yes, our bags are designed to be water-resistant, meaning they can withstand light rain and spills. However, they are not fully waterproof, so avoid prolonged exposure to water.
Do the bags come with a warranty?
Yes, we offer a [mention duration] warranty on manufacturing defects. Please check the warranty details on the product page.
Are the bags airline-approved?
Yes, our cabin-size luggage meets most domestic and international airline carry-on requirements. However, we recommend checking with your airline for specific size and weight restrictions.
Do your bags have TSA-approved locks?
Some of our models come with TSA-approved locks for hassle-free security checks. Please check the product details before purchasing.
Can I expand the luggage for extra packing space?
Yes, select models feature an expandable design, allowing you to increase storage space when needed.
How long doeshome delivery take?
• Maharashtra: 2 to 3 working days
• Other States: 4 to 5 working days
(Note: Sundays and public holidays are not considered working days.)
Which courier service do you use for deliveries?
We use Shiprocket for all our deliveries.
Why am I being charged for delivery whenstandard delivery is free?
Free standard delivery is available only within Maharashtra. Orders outside Maharashtra will have additional shipping charges, which are calculated at checkout.
I haven’t received my order confirmation ordispatch email. What should I do?
A confirmation email is automatically sent to your registered email address after your order is placed and dispatched. If you don’t see it, please check your spam/junk folder. If you still haven’t received it, contact us on WhatsApp at 9820792600.
Do you have a local store where I can pick up myorder?
No, we are an online-only brand, and all products are delivered directly to your doorstep.
Do you deliver on weekends?
Yes, deliveries can be made on weekends if assigned by the courier service.
Can I return my order?
We accept returns within 7 days of delivery, subject to the following conditions:
• The product must be unused and in its original packaging.
• Only manufacturing defects related to zippers, chains, or wheels qualify for replacement.
• No returns or refunds are provided for other reasons.
How can I request a replacement?
If your product has a manufacturing defect, contact us at [customer service email] within 7 days of receiving the product. We will arrange for a replacement after verification.
How long does it take to process a return?
We aim to process returns within 7-10 working days of receiving the item. You will be notified via email once your return is processed. We recommend keeping the shipping reference number to track your return.
Who pays for return shipping?
If the product is damaged upon delivery, we will cover the return shipping cost and send a replacement.
How long will it take to receive my refund?
Since we do not offer refunds, only eligible replacements will be provided as per our policy.
How do I clean mybag?
• Use a soft damp cloth to wipe the exterior.
• For fabric bags, use mild soap and water for spot cleaning.
• Do not use harsh chemicals or detergents.
Can I store my bag in a folded position?
We recommend storing hard-shell luggage in an upright position to maintain its shape. Fabric bags can be folded but should be kept in a dry and cool place.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and COD (Cash on Delivery) in selected locations.
Do you offer EMI options?
Currently, we do not offer EMI payments, but we are working on introducing this feature soon.
What does the warranty cover?
Our warranty covers manufacturing defects, including:
• Zipper malfunctions
• Handle and wheel defects
• Structural damage due to production faults
It does not cover damage caused by improper handling, airline mishandling, or normal wear and tear