Thank you for shopping with YouBe. We take great pride in offering high-quality trolley bags and travel accessories. Please read our Returns and Refund Policy carefully to understand the terms and conditions regarding returns and replacements.
1. No Refunds
Please note that YouBe does not offer refunds on any purchases. All sales are final, and we are unable to process refunds once an order has been placed and shipped.
2. Returns Policy
We offer a 7-day return window for eligible products. To qualify for a return, the following conditions must be met:
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Return Window: Returns must be requested within 7 days of receiving the product.
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Product Condition: The product must be unused, in its original condition, with all original packaging, labels, and tags intact. Any items that are used, altered, or damaged will not be eligible for return.
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Eligible Items: Only chains and other non-defective parts may be returned. If your product shows any defects or issues unrelated to defects (such as misuse), it will not be accepted for return.
3. Defective Items and Replacements
If your product arrives with a manufacturing defect or damage, we will offer a replacement. Please review the following details regarding defective items:
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Eligibility: Defects must be reported within 7 days of receiving your order. The defect must be due to a manufacturing fault, not caused by misuse, accidents, or improper handling.
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Defects Covered: We will replace any defective product parts, including chains or mechanisms that do not function properly.
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Inspection: We may require photos or other documentation to assess the defect. After verifying the issue, we will proceed with a replacement for the defective item.
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Non-Defective Items: Items that are not defective and do not fall within the return policy criteria (e.g., damage from misuse or normal wear and tear) will not be eligible for return or replacement.
4. How to Request a Return or Replacement
To initiate a return or replacement request, please follow these steps:
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Contact Us: Send an email to youbeindia@gmail.com or call 9820792600 within 7 days of receiving your order.
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Provide Details: Include your order number, product details, and clear photographs of the defect (if applicable).
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Return Authorization: Once your request is verified, we will send you instructions on how to return the item, if necessary.
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Return Shipping: The customer is responsible for any return shipping costs unless the item is defective or damaged in transit.
5. Replacement Process
Once your return is approved (if applicable), we will send a replacement item at no additional cost to you. If the exact item is out of stock, we will offer an alternative product or store credit.
6. Damaged During Transit
If your product is damaged during transit, please contact us immediately upon receipt. We will work with you to resolve the issue, which may include a replacement, depending on the severity of the damage.
7. Exemptions
Certain items, such as personalized or custom-made products, are not eligible for return or replacement unless they are defective or damaged upon arrival.
8. Final Sale
Products purchased on final sale or promotional offers are not eligible for return or replacement.
Contact Us
If you have any questions or concerns regarding our Returns and Refund Policy, feel free to reach out to us:
Email: yoube.lifestyle@gmail.com
Phone: 9820792600
